Results 2019
The following listing shows the Winners, High Commendations and the Finalists for each category awarded at the Home Care Awards 2019.
Gold Award Winners
OA1. Most Outstanding Home Care Provider
GOLD WINNER
Cera Care
In addition to its matching algorithm and automated scheduling systems, Cera Care uses artificial intelligence to predict deteriorations in users’ health, permitting earlier intervention and more proactive care. It has significantly lower overheads compared to traditional care companies, allowing Cera to pay its carers 50% higher than the industry average, while still offering affordable rates for customers. This results in recruitment of experienced, capable carers that are well trained and provide the highest quality care.
FINALISTS:
Audley Care, Clevedon
Bluebird Care, Croydon
Consultus Care, nationwide service
Home Instead Senior Care, nationwide service
Nash Homecare, Hemel Hempstead
PlumCare, Bromley
OA2. Most Outstanding Home Care Team
GOLD WINNER
Heritage Healthcare
Heritage Healthcare is a home care franchise with an in-house support team that provides their successful network of business owners with bespoke training, guidance and advice not seen in most franchise companies.
The support team is there to help franchisees with business development, finances, marketing, recruitment and training, to ensure every business owner delivers expert home care services to their community.
The Heritage Healthcare in-house support team carefully choose business owners to join their franchise network to deliver the high standard of care that is recognised by households across the UK.
FINALISTS:
Jane Lewis Healthcare
Right at Home, Reigate and Crawley
Category Winners
E2. Specialist care expertise
WINNER
Home Instead Senior Care, nationwide service
Home Instead Senior Care wishes to make home care the first choice for families and individuals as they age and is working to raise the profile of what outstanding home care should look like.The company is doing this by focusing on clients and their families to help them to live well in the way they wish. The company’s care model is unique and is based on companionship, with caregivers matched to clients based on shared interests, meaning care is outcomes-focused rather than task-based.
FINALISTS:
Ashridge Home Care, Amersham
Loving Angels Care, Northampton
E4. Day care expertise
WINNER
PlumCare, Bromley
PlumCare is dedicated to helping customers stay independent at home, living their life their way. Customers are at the core of everything PlumCare does; the company is proud to offer truly personalised care, as unique as the customers it serves. Each person PlumCare cares for has a rich, colourful life history, which should be respected. The team takes the time to know each customer personally so they can keep them happy and in their familiar routines for as long as possible. Care can be challenging at times, but PlumCare thrives on making a real difference in customer’s lives.
FINALISTS:
Nest Homecare, Windsor
Radfield Home Care, Havering
E5. Live-in care expertise
WINNER
Cera Care, nationwide service
Cera is a homecare provider launched in November 2016 that uses digital and artificial intelligence to transform social care. Through its matching algorithm and automated scheduling systems, Cera is able to arrange home care within 24 hours, while fully taking into consideration a patient’s needs and preferences. Cera also uses artificial intelligence to predict deteriorations in our users’ health, permitting earlier intervention and more proactive care. It has significantly lower overheads compared to traditional care companies, allowing Cera to pay its carers 50% higher than the industry average, while still offering affordable rates for customers. This results in recruitment of experienced, capable carers that are well trained and provide the highest quality care.
E6. End-of-life expertise
WINNER
Audley Care, Clevedon
Audley Care believes that everyone deserves the right to die where they wish, in the most comfortable and dignified way possible. Working to this ethos 24/7, this entry will centre on the care provider’s flagship branch for end-of-life care: Audley Care Clevedon.
Ever since its current manager Mandy joined the team three years ago, the Clevedon branch decided to specialiseactively in end-of-life care. Going above and beyond, the branch has strived to ensure that as many terminally ill patients as possible are able to leave hospital and receive nothing but the best-quality palliative care in their own homes.
FINALISTS:
Ashridge Home Care, Amersham
Elite Care Services (UK), Stalybridge
E7. Marketing expertise
WINNER
Nash Homecare, Hemel Hempstead
Nash Homecare takes great pride in marketing its excellent care services through multiple channels – both traditional and modern. Continual internal and external market analysis helps Nash Homecare refine its marketing strategy to meet the needs of the growing Domiciliary Care market. One of the business aims is to have the recognition of a brand that demonstrates a quality service and forms the fabric of its community. This is being achieved as Nash Homecare is now the top rated Independent, domiciliary care provider in Hemel Hempstead in the UK’s leading homecare review website, homecare.co.uk and is proud to have attained this position in the 4 years the company has been running.
FINALIST:
Loving Angels Care, Northampton
E8. Recruitment/Training expertise
WINNER
Consultus Care Training Centre
The small, dedicated and passionate Consultus Care team offers a comprehensive carer training programme designed to inspire and support new carers to build their skills on a solid foundation of care values and compassion. Experienced carers are supported and encouraged to update their knowledge and skills and to continually expand their professional development. As a cohesive, focused team of trainers and administrators Consultus Care’s aim is to motivate carers by increasing competency, skill, confidence and pride thereby ultimately impacting positively on their clients’ wellbeing and quality of life.
HIGH COMMENDATION
Bluebird Care Croydon
To provide an excellent care service, we need excellent care staff. The Bluebird Care training and recruitment process starts with identifying candidates with the right qualities to care for people and then to provide them with the skills and support to deliver great care. Training and support is engaging, uses modern technology and supports Bluebird Care Croydon staff in their career.
No two individuals are the same, so their person-centred approach with one to one coaching helps ensure staff maximise their training and provides them with a good understanding of the standards required to meet the needs of customers.
FINALISTS:
Good Oaks Home Care, Dorset, mid-Sussex, Reading
Home Instead, Charnwood
Nash Homecare, Hemel Hempstead
T1. Support team
WINNER (Local)
Right at Home, Reigate and Crawley
The Right at Home Reigate and Crawley Care team strives to make daily visits a wonderful experience for all of their clients. They ensure that clients live as independently as possible and have trust in the caregiver for enabling them to achieve the best outcome. The team follows the ethos of quality care planning- getting to know our client well, preparing an indepth care plan, matching the caregivers based on the client needs – all based on the caregiver’s experience, knowledge and personality. The senior team ensures that the caregiver knows their client well as this is essential in developing a trusted, quality, care service.
WINNER (national)
Heritage Healthcare, nationwide service
Heritage Healthcare is a home care franchise with an in-house support team that provides their successful network of business owners with bespoke training, guidance and advice not seen in most franchise companies.
The North East-based support team is there to help franchisees with business development, finances, marketing, recruitment and training, to ensure every business owner delivers expert home care services to their community.
The Heritage Healthcare in-house support team carefully choose business owners to join their franchise network to deliver the high standard of care that is recognised by households across the UK.
FINALISTS:
Bluebird Care, Croydon
Caremark, Aylesbury and Wycombe
Elite Care Service (UK)
Home Instead Senior Care, Charnwood
Nash Homecare, Hemel Hempstead
Nimble Care, Chippenham
Purely Care, Norwich
T3. Specialist care team
WINNER
Jane Lewis Healthcare, England and Wales
The Jane Lewis Complex and Social Care team is committed to working in partnership with clients and their families to deliver the highest standards of person- centred care. With bespoke in-house training and own Clinical Nurse Lead, Jane Lewis Healthcare can ensure each of their support workers has the right mix of skills, expertise, confidence and passion to work on a specific package of care.
The team continues to learn and expand, creating a ‘Care Academy’ and a ˜Better at Home” training suite, all with the aim of become the leading ˜go-to” provider for specialist clinical care.
PS1. Best activities, pastimes and leisure pursuits
WINNER
Many Happy Returns Chatterbox Cards, nationwide distribution
Chatterbox A5-sized cards spark recall for those suffering with dementia. They make enjoyable conversation easy, prompting everyday recollections and stories that surprise the listener. There are cards for the 1940s, 1950s and, about to go into production, the 1960s, all designed to be used by youngsters (under 65 years of age) to engage with those over 65.
FINALIST:
Home Instead Senior Care, Charnwood
PS6. Best mobility and access (scooters, stairlifts, ramps, etc)
WINNER
Excel Showers, nationwide distribution
The revolutionary Excel Showers Help Care System (HSC) unique cubicle design was conceived to improve the wellbeing of an increasingly ageing population. Old age inevitably gives rise to some reduced mobility, and Excel Shower’s main aim from the outset has been to address this problem and to optimize the independence and quality of life of those with reduced mobility.
The fully automated process, with its remote controlled, rotating and automatically adjusting shower seat and accessible control panel, enables even the least mobile to shower, with little or no assistance.
The simplicity of the HSC shower cubicle – its functionality and user-friendly design – mean that the whole family can use it on a daily basis.
FINALIST:
Candor Care, Midlands
PS7. Best technology and data (telecare, security, alarms, etc)
WINNER
Cera Care, nationwide service
Launched in November 2016, Cera is a homecare provider that uses digital and artificial intelligence to transform social care. Through its matching algorithm and automated scheduling systems, Cera is able to arrange home care within 24 hours, while fully taking into consideration a patient’s needs and preferences.
Cera also uses artificial intelligence to predict deteriorations in users’ health, permitting earlier intervention and more proactive care. It has significantly lower overheads compared to traditional care companies, allowing Cera to pay its carers 50% higher than the industry average, while still offering affordable rates for customers. This results in recruitment of experienced, capable carers that are well trained and provide the highest quality care.
HIGH COMMENDATION
Unique IQ, nationwide service
Alongside their landline and mobile application solutions, Unique IQ has developed the ability for carers to clock in and out passively. IQ:passive technology is a revolutionary and cutting-edge method of allowing staff to clock in to and clock out from a visit without the requirement for any manual intervention (ie they simply need to arrive at the client location and the system does the rest). Additionally, the carer leaves the client location and the system takes care of the clock in/out data in real time with the Unique IQ monitoring platform. A number of additional capabilities are built in to cater for complex schedule patterns
FINALISTS:
everyLIFE Technologies, nationwide
Home Instead, Charnwood
SuperCarers, nationwide
The Winners of the Home Care Awards received their trophies on stage at a post-lunch ceremony on Friday May 24, 2019. Lunch was hosted by the Royal Garden Hotel, Kensington High Street, London W8 4PT – a venue with an outstanding reputation for excellent food and service. Presenting the Awards was Adrienne Lawler (best known for her work with the BBC, SKY and ITV, anchoring news programmes, and on lighter, consumer-based shows. As well as being presenter on the Home Care Awards, Adrienne Lawler is a successful businesswoman in her own right, and presents on a variety of subjects with knowledge and experience).
Download the 2019 Winners Book
